Refund Policy

Want Some Company is committed to fair and transparent refund practices. This policy outlines when and how refunds are issued for bookings made through our platform. All refund requests are assessed on a case-by-case basis in accordance with the guidelines below and Australian Consumer Law.

If you cancel a confirmed booking with more than 48 hours notice before the scheduled session: • You are eligible for a full refund of any prepaid amounts • The refund will be processed within 5–7 business days • Platform service fees may be non-refundable depending on the booking type

If you cancel a confirmed booking with less than 48 hours notice: • A cancellation fee of up to 50% of the booking value may apply • This compensates the companion for lost time and preparation • In exceptional circumstances (medical emergencies, family bereavement), we may waive this fee — contact support with documentation

If a companion cancels a confirmed booking: • You will receive a full refund of any prepaid amount • The refund will be processed within 3–5 business days • We will assist you in finding an alternative companion for your booking • Repeated companion cancellations are reviewed by our team

If a companion does not show up for a confirmed booking without prior notice: • You are entitled to a full refund • Please report no-shows within 24 hours via the app or email support • We take no-shows extremely seriously and investigate all reported incidents If a client does not show up: • No refund is provided • The companion is compensated for their time

If you are dissatisfied with a completed session: • Contact our support team within 48 hours of the booking • Describe the issue in detail • Refunds for completed sessions are issued at our discretion and are not guaranteed • We may offer account credits or a complementary rebooking as an alternative resolution

If a payment was processed due to a technical error on our platform: • You are entitled to a full refund • Contact us immediately at billing@wantsomecompany.com • We will investigate and process the refund within 3–5 business days

To request a refund: 1. Log in to your account and go to Bookings 2. Select the relevant booking and choose 'Request Refund' 3. Alternatively, email billing@wantsomecompany.com with your booking ID and reason Our team will respond within 2 business days. Approved refunds are returned to the original payment method.

Nothing in this Refund Policy limits your rights under Australian Consumer Law. If you believe you are entitled to a remedy under applicable law that is not addressed in this policy, please contact us at billing@wantsomecompany.com.